Welcome to SMART

Published on 26 May 2026

Information booklets held in front of two rows of book shelves at a public library

It's a milestone for your library services: Upper Hutt Libraries is now part of the regionwide SMART network!

Welcome to the new combined SMART catalogue of books and resources. More than 600,000 items are now available for you to explore and enjoy, making the most of what's on offer at SMART library branches across the region.

Browse the catalogue


Meet the SMART libraries

One Library Card, many libraries! Your Upper Hutt Libraries membership now lets you borrow, reserve, and return items at the following SMART library branches:

Our move to SMART is seamless for you – there is nothing you need to do or set up.

Read more about SMART library services in our FAQ section below.


FAQs (frequently asked questions)

Is there anything I need to set up to borrow through SMART?

No, there isn’t. Your Upper Hutt Libraries card automatically works at the other SMART libraries.

One of the best things about this change is that all the technical work – testing catalogue settings, for example – has taken place behind the scenes. For library members, the move to SMART is seamless.

Do I have to do anything special to see the SMART catalogue?

No, the Upper Hutt Libraries online catalogue defaults to the SMART view. Look in the top left corner of the screen if you want to toggle between the SMART catalogue and the local Upper Hutt catalogue.

A search bar of the Upper Hutt Libraries catalogue, showing a link to the new SMART library catalogue.

How does this affect the privacy of my personal data?

When you borrow or reserve an item from a SMART library, you are opting in to the SMART service. You agree to share your data with that library for the purposes of them providing you with library services.

See our updated terms and conditions relating to privacy.

I’m a member in Upper Hutt and at another SMART library in the region. Can I keep using two cards?

We encourage you to choose one or the other, and we can merge your memberships into one for your convenience. New members are encouraged to join a SMART library in their residential or rate-paying area.

I’d like to reserve an item from another SMART library. Is there a fee to pay for this service?

No, reserving any item in the SMART network is free. You select where you would like to pick up your reserved item, and our team will make sure it gets delivered there.

How long will it take my SMART items to arrive?

Generally 2-3 days, depending on whether the item is available and able to be located on the shelf.

Are there overdue fines or special rental charges for items from another SMART library?

All libraries in the SMART network are fines-free, so you won’t need to pay any overdue fines for items returned after their due date.

Rental charges will apply for some lending collections. For example, some SMART libraries charge for DVDs. All borrowing conditions of the home SMART library apply.

Are there any items that I can’t borrow from another SMART library?

Some items are unable to be delivered via our courier bins due to their size or fragility. Other items only have a seven-day loan period (e.g. Fastbacks or magazines) so can’t be reserved through the online SMART catalogue.

You’re welcome to visit any SMART library to directly access items that cannot be reserved. Make sure you return large or fragile items directly to the home SMART library, too!

Will I be able to see all my current loans and reserves on My Account and on the app?

Yes, all items on your account will show in the Upper Hutt Libraries app and in My Account.

I’m number 50 in the reserve queue. Why are so many people in front of me?

Reserves are placed in the title queue in strict order of the time the reserve was placed. It might look like a long queue but there is likely to be multiple items fulfilling those reserves.

The item I’m looking for isn’t available from any SMART library. Can I still request an interloan?

Yes, we can still provide an interloan from libraries outside of the SMART network. Interloans incur a $13 charge per item.