Resetting passwords for My Account, Libby, and the library app

Following our recent system upgrade, you may be asked to reset your password when logging into My Account, the Libby app for digital content, or the library app.
You can now reset it through the "Forgot your password?" link on the catalogue homepage.
For Libby users: we have resolved the recent log-in issue – please reset your password if the app prompts you to do so.

Reset your password online.

Library services

Join the Libraries

Our library membership is free and everyone is welcome to register online or at any of our Libraries.

My Account

Check your account, renew loans, place holds (reserves), and more.

Borrowing

Find out about our loan times and what happens with overdue items.

Library App

Our library app lets you access the library anytime, anywhere. Search our catalogue and manage your account straight from your mobile device.

Computers and Printing

Find out how to print, scan and use the internet at the Libraries.

Interloans and Suggest to Buy

Looking for a title that isn’t on the shelf or something that we don’t have? We can interloan items on your behalf or you can make a suggestion to buy it.

Skinny Jump

No internet connection at home? Skinny Jump provides affordable internet access to communities across New Zealand.

Your Library At Home

Can’t make it in to the library? Need to self-isolate? We have a wide range of services you can access from home.

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