Borrowing

Loan fees and charges

The following are loan periods and item charges for material that you can borrow from the Library effective 1 July 2021.

 Item

 

Loan Period
Loan Charges
Adult Books
4 Weeks
Free
Fastback Books**
1 Week
Free
Adult Magazines
1 Week
Free
Children's Books
4 Weeks
Free
Teen Books
4 Weeks
Free
DVDs 1 Week
 $2 per week*
DVDs (Multi-Disc Set)
2 Weeks
$4 per 2 weeks*
Children's DVDs
4 Weeks
Free
Ukuleles 4 Weeks
$2

Music Stands

4 Weeks
$5
Interloans 4 Weeks
$8 per item

**No renewals and no holds can be placed on Fastback books
*Renewal charges apply

 Full list of Upper Hutt City Council Fees and Charges

Shortened issue periods for popular hold items: To reduce wait times on popular materials, we are reducing the loan period to two weeks for items with five or more holds on them. This will hopefully ensure that customers do not have to wait any longer than three months for their hold to be filled.

Holds / Reserves

Place a hold by using a form in the Library or searching the online catalogue, and we will reserve the item for you for a limited time.

Holds are free of charge. 

Non-pickup holds will incur a fee of $1.00

Replacement membership cards

Replacement membership cards are free of charge.

Borrowing FAQ

  • There is no limit to the amount borrowed on full adult, junior and community group memberships. If someone wishes to borrow all items on a subject, we may ask you, in fairness to other library users, to limit your selection
  • Parents are responsible for items taken out on their children’s cards
  • Items may be renewed once if there is no request on the item
  • CDs and DVDs will incur an additional charge
  • Notices are sent out after the item has been overdue three days

For more information about our borrowing services, email us or phone (04) 527-2117.

Overdue notices

Borrowers will be notified of overdue items by email or mail. Text and email notifications are available for pre-due reminders and holds. Please ensure your correct contact details and notification preferences are set by checking on My Account or seeing a staff member in the Library.

 Notice Notice Period
Pre-due reminder
3 days before items are due (email and message only)
1st notice
3 days after items are due
Final overdue notice
10 days after items are due
Billing notice
21 days after items are due

 

Billing notices

Billing notices will also be sent when charges over $10 are incurred. Replacement costs are charged for lost or damaged items.

Paying bills

You can pay account charges using internet banking/online banking to:
Upper Hutt City Council
01-0771-0018890-04
Enter the name of the library account you wish to pay as the reference.

If you have any queries about charges please telephone (04) 527-2117 or email us.  Please have your library card number ready so we can check your record.