Catalogue and system upgrade: key details and information

From 13-24 June, some library services will be limited. This is when all records and information will be copied and transferred from our current software to the new system.

Starting 13 June, our team will be using a simplified version of the new system. Things may take us a little longer while we settle into a new way of managing loans, returns, and more – thank you for your patience and understanding.

During this time:

• You will be able to borrow items (including using our self-service kiosks), and you must bring your Library Card. If you don’t have your card with you, we won’t be able to issue anything to your library account.
• Returns will be open and available. We’re extending all your current loans to 9 July – if possible, please hold on to your returns until after 25 June.
• Placing new holds will be unavailable, but you will be able to pick up holds that are ready for you to borrow. Existing holds on your account will transfer straight over to the new system.
• Our current catalogue, My Account, and library app will be available – however, the information you see won’t be up to date. For example: if you return items on 16 June, they will still show on your account until the system upgrade is completed on 25 June.

 The following services and resources will be available as usual:

• the Digital Library, including Libby app for eBooks and eAudio;
• our website and online information;
• printing and photocopying;
• and our free Chromebooks and Wi-Fi access.

• Have lost or need to replace your library card? Please visit us so we can issue you with a free replacement card.
• If you use My Lists on the current catalogue, please take a screenshot, photo, or written notes. Unfortunately, My Lists will not transfer over to the new system. You will be able to use a similar feature on the new catalogue – our team will be happy to help you set this up from 25 June.

From 25 June, our library services will return to business as usual.

When you log into My Account on the new catalogue or on the new app, you will be prompted to reset your PIN/password*. Once logged in, all your loans, holds, and information will be ready to view.

We will share step-by-step instructions for using the new catalogue when it is available on 25 June. If you need any help getting started, please reach out to our friendly team.

* Please note: resetting this PIN/password will also mean that you'll need to log in again if you use the Libby eBook app or other online resources from our Digital Library. 

Yes, they will. From 25 June, when you log into My Account on the new catalogue or app, all this information will be up to date and available to view.

Yes, your Library Card number will be transferred over during the system upgrade.

If you’ve lost your Library Card, please visit us to get a free replacement card by 12 June.

Yes! The new catalogue comes with a much clearer layout and easier way to discover and browse new titles in our collections.

You can continue to request interloans via our online form.

Suggest to Buy will be on hold for a while. We want to make sure that all current items in our collections transfer over correctly, so that everything is up to date and ready to enjoy when we start using the new system on 25 June.

Please ask our team for help if you have any questions about how to use the new catalogue.

From 25 June, we will also have step-by-step instructions for logging in, placing holds, and searching our collections available here on our website and at our libraries.